Terms of use

1. Accepting these terms

These Terms of Use are an agreement between Fabrix.ai ("we", "us") and the organization or person using NeoOps ("you"). You accept them when you create an account, click to accept, or use the Service. If you accept on behalf of an organization, you confirm you have authority to bind it.

We may update these terms. We will post changes here and notify account holders by email. If a change materially reduces the features of the Service, we will give at least 60 days' notice. Continued use after a change takes effect means you accept it.

2. The Service

NeoOps predicts fields on incidents and cases, such as assignment group or RCA agent, using historical examples you upload. The Service is offered as an early-access product. Features may change, and predictions may be wrong, so you are responsible for how you use them. Every prediction includes a confidence score to help you decide.

3. Accounts and API keys

• You must be at least 18 and use the Service for business purposes.
• Keep your account details accurate and your API keys secret. You are responsible for all use under your account and keys.
• Tell us at support@neoops.ai if you suspect unauthorized use.

4. Acceptable use

You agree not to:

• Reverse engineer, copy or attempt to extract the models or source code behind the Service.
• Resell, sublicense or offer the Service to others as a standalone product without a separate written agreement.
• Upload content you do not have the right to share, or content that is unlawful.
• Upload payment card data, government ID numbers, health records or other regulated data unless we have agreed to it in writing.
• Overload, probe or disrupt the Service, or get around usage limits or security controls.

5. Your content

You own your Customer Content: the incidents you upload or send for routing, your settings and your knowledge documents. You give us permission to store and process it only to provide the Service to you.

We do not use Customer Content to train or improve models, and we do not share it with other customers or third-party LLM providers. Routing requests are not stored. How we handle data is described in our Privacy Policy.

6. Credit, fees and payment

• New accounts receive $1 of free credit. Free credit has no cash value.
• The Service is prepaid. You add credit by card, starting at $5.
• Each request is charged by input and output tokens at the prices shown in your account. We may change prices with 30 days' notice. Changes do not affect credit you have already bought.
• Credit does not reset or expire monthly. A request may take your balance slightly below zero, because final usage is known only after processing.
• Payments are non-refundable, except where the law requires otherwise.
• Prices exclude taxes, which you are responsible for.

7. Support

Support is by email at support@neoops.ai, during business hours (9:00 a.m. to 6:00 p.m. Pacific time, Monday to Friday, excluding U.S. federal holidays). We aim to respond promptly but do not guarantee response times unless agreed in a separate contract.

8. Our intellectual property and feedback

We own the Service, its models, software, documentation and any improvements to them. These terms do not give you any rights to them except to use the Service as described here.

If you send us suggestions or feedback, you agree we may use them without any obligation to you.

9. Confidentiality

Each of us will protect the other's non-public business information with reasonable care and use it only for the purposes of this agreement. This obligation lasts for five years after the agreement ends, and for trade secrets, for as long as they remain trade secrets.

10. Suspension and termination

• You can close your account at any time.
• We may suspend or close your account if you break these terms, do not pay, or use the Service in a way that puts it or other users at risk. Where reasonable, we will warn you first and give you a chance to fix the problem.
• When an account closes, access ends and we delete your Customer Content within 30 days. Unused paid credit is not refunded, except where the law requires or where we close the account without cause.
• Sections 5, 6, 8, 9, 11, 12, 13 and 14 survive termination.

11. Disclaimer

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that predictions will be accurate or that the Service will be uninterrupted or error-free.

12. Limitation of liability

To the extent the law allows, neither of us is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, even if told they were possible.

Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

13. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Content or your use of the Service in breach of these terms.

14. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Disputes will be heard in the state or federal courts located in California, and both of us consent to their jurisdiction.

15. General

• Neither of us is responsible for delays caused by events beyond reasonable control.
• You may not assign these terms without our consent. We may assign them as part of a merger or sale of the business.
• Notices to us go to legal@neoops.ai. Notices to you go to the email on your account.
• We will not use your name or logo publicly without your permission.
• These terms and the Privacy Policy are the whole agreement about the Service and replace any earlier understanding. A separate signed agreement takes priority where it conflicts with these terms.
• If any part of these terms cannot be enforced, the rest still applies.

16. Contact

Fabrix.ai, [registered address]. Email: legal@neoops.ai.